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Apple Says They Aren’t To Blame For iPhone Fires

Wednesday, December 14th, 2016 by | Filed Under: iOS, Smartphones
 
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Apple says it doesn’t have another Galaxy Note 7 situation on its hands. You’ll remember that Samsung had to recall its flagship phone after several devices overheated and caught fire. At first, Samsung thought the issue was faulty batteries, but then replacement phones started exploding. Samsung was eventually forced to halt production and recall the devices.

iphone6

Recently the Shanghai Consumer Council reported eight cases of spontaneous iPhone 6 fires.  This comes on the heels of a battery issue that was causing iPhones to shut down when they got down to around a 30% charge. Apple blamed those problems on a defect in some batteries but emphasized that it was not a safety issue with the phones and offered to replace the batteries in affected phones. Since implementing the replacement program, Apple was forced to expand it after more users experienced the problem following an iOS update.

You can click here to find out if your phone is eligible for a replacement battery.

iphone-replace

But Apple says the fires are not related to the battery issues. In fact, they say it’s not related to any defect in the phone, but to how the phones were handled. Apple says that all of the phones they’ve checked out to had some type of physical damage that led to the problems.

A spokesperson said, “The units we’ve analyzed so far have clearly shown that external physical damage happened to them which led to the thermal event. We appreciate that customers are more concerned than ever about the performance and safety of batteries in their mobile devices”

They company also advised any users experiencing problems take the units to an Apple Store or call Apple customer support.

~ Cynthia

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