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Best and Worst ISPs

Friday, June 29th, 2007 by | Filed Under: Uncategorized
 
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Q:
Do you happen to have any suggestions on which ISPs are the best or which ones are the worst? I’m thinking about switching to a new one, but I don’t really know who to go with. Please help!

A:
It’s very interesting that you asked that question today. I was actually browsing through our message board the other day and I found a posting from one of our members about a recent survey that was done by PC World magazine entitled “The Best and Worst ISPs.” So, this was the perfect source for me to use to answer your question. I was actually quite surprised by some of the results too. There were even a few ISPs on the list that I’ve never even heard of, so this survey really gave well rounded results.

Now, just in case you’re not sure, ISP stands for Internet Service Provider. They’re basically the ones who handle your Internet connection. Your ISP is who you connect with to get on the Internet everyday. If you’re thinking about changing your ISP (like the person who asked this question), you’ll want to take a good look at the survey results, because they will provide you with a lot of information you can use to choose the best one for your needs. Or if you’re content with the ISP you have right now, you might be interested in seeing where it ranks in the list. So, what do you say we take a look at those results?!

The survey was divided into different criteria that each ISP was tested for. Those included connection type, overall satisfaction, connection reliability, download speed, upload speed, customer service, technical support, e-mail service, spam blocking and antivirus/security. Each ISP was given a rating of above average, average or below average. And lastly, the ISPs involved in the survey were Verizon Fiber, Cablevision, Cox, Insight Cable, Earthlink Cable, Earthlink DSL, AT&T Yahoo! (formerly known as SBC Yahoo!), Time Warner Cable (also known as Road Runner), Verizon DSL, Comcast, Qwest, Earthlink Dial-up, BellSouth (now known as AT&T), MSN, AOL and Charter.

After looking over the chart, it looks like Verizon (the fiber version) made the top of the list, getting an Above Average ranking for each set criteria. Charter came in last, only getting two Average ratings throughout the whole survey. Some of the other ISPs that came out on top were Cablevision, Cox and Insight Cable. To be honest, those actually surprised me, because when I think of ISPs, I don’t think of any of those right away. But it just goes to show that just because you have a popular name, you’re not always at the top of your class.

Now, when you look at the results, it obviously depends on what type of Internet connection you’re using. For example, Earthlink has dial-up, cable and DSL services, so make sure you’re looking at the correct type for whatever you use in your home or office. Other than that, the results are pretty straight forward and self-explanatory. For your convenience, I have copied the full chart and you can check everything out for yourself right here:

So, go ahead and look up your ISP and see how they ranked. If yours didn’t do so hot, don’t worry about it too much. If your ISP is still working well for you and you’re getting everything out of it that you want, you don’t need to panic and switch to another one. As long as you’re happy with the service you’re receiving, the results don’t matter. On the other hand, if you’re very unhappy with your ISP, you may want to consider another one that got rave reviews from PC World. The choice is yours!

Either way, I’d like to thank PC World and Pelican56 from our message board for helping me out with this tip. I really hope it will give some of you a little help with your ISP issues. Enjoy!

~ Erin

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