Chandra has a question about her Gmail service. “I lost my gmail thrice since 2014 . I followed all the instruction whatever I could find on internet and filed complaint to Gmail several times but no response from them so far . Very poor costumer service . What is happening with Gmail ??? I think Google guys are going crazy . They can not afford so many users . Is there anyway I can sue them for deleting my important stuff. Gmail is failed mail service . I am thinking I should switch to a better mail service . Any suggestions ???”
Chandra, if they lost your e-mail three times, I don’t blame you for wanting to change mail services. As for the poor customer service, this might fall under the category of you get what you pay for. By offering a free mail service that anyone can use, you end up with a whole of customers, more than 900 million to be more exact. It’s difficult for a company with nearly a billion users to attend to complaints individually, so they usually address the issues in general. But that doesn’t mean that bad things aren’t going to happen.
You also might have a hard time suing them, since you agreed to their terms of service when you set up your account. It says specifically in their terms (in fact says it in ALL CAPS) that they aren’t responsible if something doesn’t work and that you are using their services “as is.” Further, it says that even if you’re using their paid services, their liability is limited to what you actually paid for the service. This is a direct quote:
WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES “AS IS”.
There’s one step you could have taken to help secure your mail, especially after you lost it multiple times. That would be to get an e-mail client such as LiveMail or Thunderbird or Outlook.
E-mail clients will download copies of your e-mail messages onto your PC and you can export that data and back it up.
Another smart move would be to open an additional e-mail address and have also have your messages forwarded there.