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Archive for the ‘E-Mail Help’ Category



Q:
My Outlook Express has another name in it. How do I add a new user?

A:
Ahh, computer inheritors, computer sharers, and people who have just changed email providers know this plight all too well. You don’t want to confuse your email’s recipients with the wrong name, but that other name is already there. Luckily, it’s a pretty simple process to add an additional user.

In Outlook… Continue reading

Security Tip of the Week: Iconix Email Icon Identifier

Everyone knows how prevalent Phishing scams have been, especially if you’ve been reading our newsletters. These soulless attackers use any technique they can to gain your trust long enough to give them what they want, and the majority of these attacks emanate through email.

Most users have anti-virus software to protect them from viral attacks, but what about phishing… Continue reading

Email help lines

Every email system has its own little tricks and twists. Chances are good that a recent problem is due to a recent change made by the email provider (sp am filter, security settings, etc.). While we try to help all of our readers out, sometimes contacting the email provider directly can get you the best answer. It also lets them know when there’s a problem with their… Continue reading

F7 Spell check word documents and email

Wednesday, October 12th, 2005

Finished writing a word document? Hit F7 to spell check before saving it! It works in composing email in Outlook Express, too. It’s fast, it’s simple, and it can make your communications look more professional.

~ Chris Fisher… Continue reading

Are you seeing Red X’s where images should be in your email messages? Outlook express users, help is here! Yahoo email users, this tip is for you. The missing pictures are blocked by Outlook Express as a security feature to prevent you from downloading pictures and other content (like viruses) from the email server. Like all sp am filters, sometimes it also blocks information you want to receive… Continue reading

Organize your email messages

Friday, September 16th, 2005

In Outlook and Outlook Express, you can organize the messages your inbox by sender, subject line, date received, or even the address to which the message was sent (helpful if you have mail from multiple email addresses delivered to one Inbox). Just click on the “From”, “Subject”, “Received”, or “To” headers above the list of messages. The list of messages will reorganize! You can reverse the order by clicking on… Continue reading

missing newsletter?

Friday, September 16th, 2005

Q:
Last week your newsletter stopped showing up in my Inbox. What happened?

A:
This problem is occurring more and more often with all email services. As the email filtering frenzy continues, email hosts end up blocking legitimate email (like this newsletter) while the “bad guys” sneak their unsolicited commercial e-junk (UCE) into your inbox. We’ve told you about MSN/Hotmail blocking pictures in HTML emails and all the… Continue reading

Search Your Email

Thursday, August 25th, 2005

Have you ever needed some information from an email but couldn’t remember what folder you put it in?

Yahoo Mail has a “Search Mail” box where you can type in a word or phrase (for more fun select the arrow and choose “Advanced”).

In AOL click the “Search Mail” tab and type in what you want to find.

Outlook Express and Thunderbird/Netscape instructions can be found here…… Continue reading

Hotmail Won’t Work in Firefox

Thursday, August 25th, 2005

Q:
I can’t use Firefox to check my Hotmail account—must be Microsoft up to their old tricks. Anyway, is there a way to fix it?

A:
Of course the BMSF (Blame Microsoft First) reflex kicks in during a situation like this. But it most likely is due to a User Agent problem.

What’s a Web User Agent? Well it can refer to a web browser, search engine spider… Continue reading

OE Links That Don’t Work

Thursday, August 25th, 2005

Q:
When I click a link in an email nothing happens.

A:
I’ve been getting this same question from Outlook Express users lately. Not sure why it’s happening, but here are some things try.

Since Outlook Express and Internet Explorer are intertwined, open IE and go to Tools/Internet Options then click the “Programs” tab. Hit the “Reset Web Settings” button. Uncheck “Also Reset My Home Page” before hitting… Continue reading

Web Based Email Viewing

Thursday, August 25th, 2005

With web based email you aren’t stuck just viewing email by date.

With AOL, MSN/Hotmail, Yahoo, and most others all you need to do is click the top of the column you want alphabetical.

So, if you want the mail sorted by sender, click “Sender”; for subject, you guessed it, click “subject”.

This should be true for any other columns you may have.

~ David

David Samuel Thomas… Continue reading

Don’t Block Yourself

Saturday, August 20th, 2005

Do you occasionally send email to yourself? Has it started going to your Deleted items folder? You may have accidentally added your own address to your spam filter’s enemy list or reported yourself as spam.

“Huh? I’m not that dumb!” you reply.

Neither am I, but the other day I was going through my Inbox and deleting spam when I noticed that it forged my email address as the sender… Continue reading

Email Vanishes From Inbox

Saturday, July 16th, 2005

Q:
After I read an email in Outlook Express it disappears from my Inbox. Where does it go?

A:
We had this happen to one of our WorldStart team members and what was even stranger is that the messages would come up when he did a search. Though the mystery is perplexing, the solution is easy.

In Outlook Express go to View/Current View then select “Show all messages”… Continue reading

More Than One Way to View Email

Saturday, July 16th, 2005

Would you like to see just your unread email? How about only flagged messages? Want to view only mail from particular people? Well, here’s how to do it in Outlook Express, Thunderbird, Yahoo Mail, and AOL.

In Outlook Express go to View/Current View and you have the two options of “Show all messages” and “Hide Read messages”. In addition, you can create customized views. This is where it gets really… Continue reading

Easy Way to Put text in Email

Saturday, July 16th, 2005

Readers email me questions about the same issues over and over again. In some cases I have a short answer so I make these into signature files. However, when I get more involved answers it requires a longer explanation. For these I have a cool way to get the info I need.

In Outlook Express create a new email message. Click the body text portion of the message… Continue reading

View Email Attachments Without Saving

Saturday, July 16th, 2005

Q:
Is there any way to view email attachments without having to save them to the computer?

A:
It depends on how you check your email.

In Outlook Express you can open any file you have a program for without downloading: Click the paperclip icon then the attached file. It should open up in the program you have set as your default to handle that file type.

Detailed Email Headers

Saturday, July 16th, 2005

We’ve mentioned before that if you want to find out the IP address and true source of an email you can find it in the details…
http://www.worldstart.com/tips/tips.php/1204

That’s great for Outlook Express, but what about web-based email like Yahoo, MSN/Hotmail or AOL? Well, I did some looking around and have good news for you. Detailed headers can be displayed in many of the popular web-based email services.… Continue reading

Stop Email Address Autocompletes

Thursday, July 14th, 2005

Q:
When I start typing in an email address it starts to fill in the rest. Is there a way to make it stop doing this?

A:
Autocompletes can be a big time saver, or they can be annoying. If you would rather type in the address yourself, or select it from your address book, then here’s what you do:

In Outlook Express go to Tools/Options then hit… Continue reading

You’ve probably attached a picture to an email, or put it in the body. Maybe you’ve opened it in your imaging software or web authoring program. If so, then you know how annoying it is to be faced with a mess of file names. Wouldn’t it be nice to know what those pictures look like before you insert?

With some programs, like Photoshop, there is a preview window, but what… Continue reading

Stop Email from Checking Automatically

Saturday, June 18th, 2005

Q:
Is there a way to stop my email program from automatically checking my mail when I turn it on?

A:
I’m not sure why, but I like to have control over when my email downloads. I decide when to push the Send/Receive button. Setting your email up to only check email at your command is easy.

With Outlook Express go to Tools/Options then under the “General” tab… Continue reading

AOL Email: Forward & Reply Tricks

Thursday, June 2nd, 2005

Did you ever want to forward just part of an email? You know, without all the previous addresses, or with only the relevant information? Maybe you want to quote the original in a reply. Well, today is your lucky day.

Both situations start off in a similar way: in the original email highlight the text you want in the forward or reply.

To forward the highlighted text in a new… Continue reading

Change Where thunderbird Puts Email

Thursday, June 2nd, 2005

You can save space on your C drive by moving your Thunderbird email storage folder to another drive or partition.

First, you need to find out where the folder is hiding. Go to Tools/Account Settings and click on “Local Folders”. You’ll see the location under “Message Storage” where it says “Local directory”. The path will look something like this…

C:\Documents and Settings\Owner\ApplicationData\Thunderbird\Profiles\ID #\Mail\Local Folders

Note that the “ID #” folder… Continue reading

Q:
Is there any way to get my Outlook Express email to save on the “D” drive?

A:
Yes, you can move the storage folder for your email program to any drive or partition then point Outlook Express to the new location.

First you need to figure out where OE keeps all your messages. Outlook Express uses small databases to store your information. Once you figure out where… Continue reading

Reset Outlook Express

Thursday, June 2nd, 2005

Q:
My Outlook Express is bogged down. Is there a way to just start over?

A:
Often when a program doesn’t work properly the instinct is to totally reinstall. This may not be the case with Outlook Express. You can reset the folders, allowing you to get a fresh start.

To do this, find your way to the OE store folder. Not sure where it is? Go to… Continue reading

Web-based Email

Saturday, May 7th, 2005

Q:
What is this “web based email” that you always talk about?

A:
Short answer: email that you check using your web browser.

Outlook Express and Thunderbird are referred to as email “clients”. They’re programs on your computer whose main goal in life is to manage your email.

“Web based”, on the other hand, is located on a server and can be accessed from any computer using a… Continue reading

Who can check your email?

Saturday, May 7th, 2005

You’ve probably heard about the soldier killed in Iraq whose family wants to get into his email account. Well, due to the privacy agreement, Yahoo won’t let them.

You may agree or disagree with this, but here’s what we can learn from: if you plan on going into combat, or if you want your email accounts taken care of when you pass on, let your spouse, a trusted relative, or… Continue reading

Add a Picture to AOL Email

Saturday, May 7th, 2005

Q:
Can I add a picture to an AOL email?

A:
Yes, you can insert .art, .jpg, .gif, and .bmp images into AOL email.

Select the “Write” icon in the AOL toolbar to bring up a new email window. Over on the right hand side you’ll see a camera icon.

Select “Insert Pictures” from the menu.

In the “Open” window select the folder where the picture… Continue reading

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