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Archive for the ‘E-Mail Help’ Category



Steve from Oklahoma City, Oklahoma writes: I still haven’t figured out an easy way to post pictures in the text of Outlook e-mails. I don’t want to make them attachments. Is that possible? Steve, not only is it possible, it’s pretty easy. Here’s how: Continue reading

Carol from Wakefield, MA writes: I have Windows 7 Home Premium and I use Outlook now as it was changed from Hotmail awhile back. I keep reading different instructions to do different things and they usually start with … Click on FILE .. That’s where I am lost! There is no tool bar for Outlook.com that I have ever seen. Consequently, I do not have the word FILE in Outlook.com. I guess my question would be..why don’t I have it? Continue reading

Lucille from Ky writes: Have trouble getting my Outlook.com address book. I mean the whole thing. When I want to forward something, it just shows a few. I’ve had quite a few questions about getting to your full Outlook.com address book. Here’s how to do it. Continue reading

Adjusting Reading Pane In Outlook.com

Saturday, May 18th, 2013

Bob from Canada writes: I don’t like the layout of Outlook.com. The left has the inbox,sent,deleted etc., but the right side also has a dashboard leaving the actual email reading pane small and in the middle. is there a way of getting rid of the dashboard on the right side or collapsing it? Thank you. Continue reading

Mac Mail is the Apple’s equivalent to Microsoft Outlook; it’s the email client that comes on every Mac you buy. What I like about it is that it’s incredibly easy to set up and use, and instead of having to log in to my email every time and struggle with the clunky interface to move files around and sort through my mail, I just open Mac Mail and get on with it. So lets get yours set up and teach you the basics. Continue reading

Can You IM From Outlook.com?

Wednesday, May 15th, 2013

Debbie from Kansas writes: Will you still be able to use a chat program right from the email in Outlook.com as you could before? It was great to have live chat and also be able to post IMs from email. Is that still available? It sure is Debbie, here’s how it works. Continue reading

Grace from Fairfax, VA writes: I just opened an Outlook internet account, and I’m trying to import my Gmail into it. I am having a really difficult time doing it. Grace, the process can be a little complicated, so let me walk you through it. Continue reading

I’ve received a number of questions about how to forward in Outlook.com. Many who were migrated to Outlook from Hotmail, find the new layout confusing. Here’s how to forward. Continue reading

Microsoft has completed switching Hotmail accounts to Outlook.com. The switch involved 300 million active Hotmail accounts and migrating 150 petabytes of e-mail in 6 weeks. Not all users have been happy with the switch and Microsoft acknowledged the complaints in a blog post, but insisted that once users become familiar with Outlook.com, they will love it. Continue reading

C.E. from Mobile, AL writes: How can you get a receipt requested on Email, I know it used to be on the task bar, showing that the email had either been read or deleted without being read. You don’t specify which program you’re using, so I’m offering the instructions for Outlook. Here’s the procedure to get receipts for the more recent versions of Outlook. Continue reading

How To Set Default Mail Client in IE

Wednesday, April 24th, 2013

Walter from Wilmington,De. U.S. writes: First let me say I am over 70 years old and don’t know much about computers and I would be grateful for any help you can give me.I have been buying and selling on Craigslist for a long time without any problems with my Hotmail e-mail account. Now something has changed, when I click on reply a Window opens with a message that says Internet Explorer cannot perform this operation because the default mail client is not properly installed. Thanks for any help you can give an old man. – Walt Sr. Answer: Lucky for you Walt, it’s pretty easy to use Hotmail (or Windows Live Mail, Outlook.com etc) as your default.. Continue reading

Question: I’ve been receiving an-email newsletter for several years and suddenly two weeks ago, they stopped coming. I went to the website to sign up for the newsletter again, but it says that I am already subscribed. What’s going on? Answer: The most likely culprit is that the spam filter for you e-mail service or program decided that the newsletter looked like a piece of unwanted junk mail or spam. Here’s how to fix it. Continue reading

Ungrouping Messages In Outlook.com

Sunday, April 21st, 2013

Enid writes: Steve, you sent out advice for ungrouping messages for Gmail, but I do both and cant find the change for Hotmail/Outlook. I hate this bunching as it winds up sending messages to people who’ve previously been copied as one continues in conversation and THAT’S A REAL PROBLEM if you say something in error. Thanks. Hello Enid, I’m glad you asked the question, as I have a new Outlook.com account and I am no fan of grouping. So walk through it with me while we fix my account. Continue reading

How Long Do Deleted Messages Stay?

Saturday, April 20th, 2013

Noah from NC writes: How long does it take for email messages to be permanently deleted from a web based email provider such as Outlook or ahoo? Answer: When you delete an e-mail there is a period of time that the e-mail will still remain accessible from the trash… Continue reading

Changing ISP: How To Forward E-Mail

Wednesday, April 17th, 2013

Roy from Texas writes: I am considering changing my ISP which will change my email address. I know I can notify all my mail contacts but there are other places, all of which I probably don’t know. Is there an easy way to redirect mail to my new provider until I get everyone notified? Continue reading

How To Set Up Thunderbird With Gmail

Tuesday, April 16th, 2013

Lonnie from Cisco, TX writes: I would like to know how to use Thunderbird to read my Gmail account. I use Thunderbird to read my local ISP e-mail and would like to do the same with my Gmail account. Answer: Adding your Gmail account to Thunderbird is simple… Continue reading

Imagine a program that does most of the things Microsoft Outlook handles, but is absolutely free. EssentialPIM takes care of appointmens, to-do lists, contacts, e-mail and tracks and manages passwords. And it won’t cost you a penny. Here’s how it works and where you can get it,,, Continue reading

Eugene writes: I have been using Eudora Email for almost 20 years. It is no longer supported. I want to transfer my email address with assorted data to either MS LIVE OR ACT 2013. How can I do it if it is possible? I don\’t want to loose all the work I have put into Eudora all these years. Answer: There are many methods in which you can convert from Eudora to Outlook. Continue reading

Using email seems like the easiest way to collaborate with a group. It can, however, be confusing (and potentially embarassing) if you do not effectively use your ‘reply’ and ‘reply all’ function. Learn how to avoid a potentially embarrassing mix-up. Continue reading

Always struggle to remember details of your multiple Gmail accounts? Now you can stream all your Gmail accounts into one. Continue reading

Red X In Place Of Pictures: Help!

Thursday, March 28th, 2013

Carolyn from Creamery, Pennsylvania writes: Every day I get emails that contain red X’s and I cannot open the pictures within the emails. What can I do to be able to open these pictures? Thank you! Answer: If you’re getting a red X in place of the image in an e-mail a few things could be the cause. The fixes are… Continue reading

How To Ask An E-Mail Question

Saturday, March 16th, 2013

Judging from the questions I receive, sending and receiving e-mail can cause a lot of frustration for our readers. One thing that stands in the way of answering questions is not having quite enough information to figure out what’s wrong. When asking a question about your e-mail, here are some things that can help us help you: Continue reading

Is Outlook Affecting My Flash Player?

Thursday, March 14th, 2013

Questions: I had Hotmail and they Switched me to Outlook and I have had nothing but trouble since. I have tried to download Flash Player I don’t know how many times and when I am through downloading it will tell me it is installed, but most every video I play will come up and say I need Flash Player. I am about ready to take Outlook out and throw it away. I take surveys and they say I can’t take the surveys because I don’t have Flash Player. What Can I do? Thanks. Continue reading

The IRS and the Better Business Bureau are warning taxpayers about an e-mail scam involving a fake message from the IRS. The message will say that it’s from the IRS and will have a subject line along the lines of “Notification bout tax refund.” The message says it’s about your projected income tax refund and will mention a dollar amount along with a link for you to click on to learn the details. Continue reading

How Do I Back Up Outlook Contacts And Emails?

Thursday, February 28th, 2013

This tip explains how to backup your Outlook contacts and email messages so you don’t lose your data if your hard drive crashes. Continue reading

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