Setup Problems
If
you're having trouble installing the software, you may have gotten
a bad download, especially if you encountered a "decompression
error". Try re-downloading the software.
If
you encounter a "file in use" error during the setup,
this is normal. It simply means that the file that the setup
program was trying to update was in use. Continue with the
installation and the setup program will prompt you to restart
the computer after the install.
Registration Code
Problems
Our most frequent
problem is with registration codes. If your registration code
is not working, please make sure you have entered it in all
lowercase with no spaces, periods, dashes or anything else.
It must be entered exactly as you received it.
If you registered
via Internet and your code doesn't seem to be working, make sure
you're using the reg code and not the order number. The reg code
is located about a third of the way down in your confirmation
e-mail.
Program Problems
If
you're having trouble with your software, the first thing you
need to do is try restarting your computer. That normally cures
almost 1/3 of the tech support questions we get. Sometimes windows
just needs a reboot.
If
the program is causing an invalid page fault, it's probably due
to a conflict with another program. Check to see if you have
any other programs running. Sometimes there's a program running
in the background that causes the problem. To see which programs
are running, hit CTRL-ALT-DEL. A window will pop up showing you
all the currently running programs. Try closing them out one
by one. (Not explorer or system tray though - you'll shut your
computer down).
The
next step is to re-download the software. Sometimes you get a
corrupt file in the download process and re-downloading and rerunning
the setup program (from the new download) may cure this problem. Click here for
the software page. |
Shareware
Information / Problems
