Joe has a question about Cortana, the virtual assistant in Windows 10. He writes: “Do you know when Cortana is going to be available in Canada? I downloaded the latest update and now I see this message on the taskbar. “I’m’m Cortana. Ask me anything.” When I click on that it puts me through a set-up process. Once completed, it says everything is working, yet I cannot access Cortana.”
Joe, Cortana has been available in Canada since mid-November. I’m not sure what you mean when you say you can’t access Cortana. So I’m going to start with the simple solutions and move on to the more complex.
The search box for Cortana is similar to the regular Windows search, but it has a little circle in it.
If you have that box, you have Cortana. What happens if you type something in there?
Do you see any any results appearing in the Window? If so, Cortana is active.
Is it possible that you mean that she’s not responding to vocal commands? I know this sounds simplistic, but do you have a microphone either built into or hooked up to your device? She has to be able to hear you.
Plus you also need to go to Settings in the the Start Menu:
And turn on the “Hey Cortana” function.
There’s also some voice training that you go through to get her to recognize your voice.
If you’ve done this and still aren’t getting results with Cortana. The problem might be that your user settings have become corrupt. Try creating another user account to see if that helps.
If that doesn’t help, we can look at more advanced options such as rebuilding the Windows Search Indexer. Open the Control Panel and choose Indexing Options. Then click on Advanced.
Then click on rebuild. This will take some time, but it may help with this issue.
Let me know if any of this helps.