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Firewall Warning Pop-Up: What Should I Do?

Tuesday, October 27th, 2015 by | Filed Under: Quick Tips, Security Help
 
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Arnold’s got a security scare on his PC.  “Yesterday I got a voice pop up “Your Windows’ firewall is infected error code OX80070564 call 888-751-6183. I called & was told I would to pay to fix it. What should I do?”

First of all, don’t pay a penny. This is a scam caused by an extension that sneaks onto browsers. It will give you one of these fake alerts whenever you open a new tab.  You need to run a Malware program like Malware Bytes or Adware cleaner to take care of this Malicious program.  Legitimate security software doesn’t ask you to call a number. It goes to work on the problem.

virus-pop-up

You can also remove it by resetting your browser or painstakingly removing the extension from the browser it has infected.

Click here to learn how to remove unwanted programs in Internet Explorer. These are instructions for a removing a different program, but the process is still the same.

Whatever you do, do not pay these people or give them your credit card information or any access to your PC. As always, it’s important that you have up-to-date virus protection activated and that you also have malware protection on your PC.

~ Cynthia

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2 Responses to “Firewall Warning Pop-Up: What Should I Do?”

  1. Robert Anderson says:

    Thank you for this very valuable information. I have had this same message pop up out of the blue, and fortunately saw it was SPAM so I just deleted it after sending it to my SPAM box. I also downloaded the software you recommended.

  2. Corinne Larimore says:

    Thank you Cynthia for this tip. I got one of these on my PC and also a few on my phone. The last one was by phone. They said the IRS was suing me what for I’d have no idea. I looked up the phone number and it was from Jamaica !!!!! But the one I got on my PC scared me to death until I thought how in the heck would they know that. I learn so much from your tips…….I hope Steve and everyone know how good you are but I’m sure they do.
    Warmly,
    Corinne

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