Wouldn’t it be nice if there was some place you could e-mail to get free tech support? Well, now there is! Just go to this site. It’s so easy to get started.
What you need to do is submit your question, along with the name and model of the component you have a question about, to the e-mail address on the site. I would try to be as descriptive as possible about the problem, but be concise too. If it is a computer problem, it is always helpful to include the operating system you are using.
“I have a problem with my computer randomly rebooting itself. It is a Dell Dimension 8400, running Windows XP. What is causing this”?
“I have an HP Scanjet 4370 Photo Scanner and it is only scanning in black and white. How do I get it to scan in color”?
Now, those are very general questions that I made up, but it shows you how to include the product and the model number.
Just so you know, I am a little leery of the remote access feature that comes with Windows XP and higher. Letting someone help you through it is a judgment call you have to make on your own.
There are many technical problems that can be solved through troubleshooting, so it doesn’t hurt to ask your question. Check it out and see what kind of help you can get!