Let’s face it! Computers break down and malfunction when you least expect it. It’s something that happens to all of us, regardless of our computer skills and knowledge.
When it does happen to you, you’re left with two choices: attempt to fix it yourself or call support.
Fixing it yourself is one way to do it. However, even if you are computer-savvy, sometimes you just can’t pinpoint or solve the problem yourself. Therefore, you call tech-support.
Regardless of your problem, you’re always going to be asked to provide basic (and sometimes even detailed) information about your system.
This is required by support personnel because computers are so different both in their hardware and software components. Moreover, they need to have a clear picture of what your computer is composed of, in order to help you with your problem.
While this is a necessary step to solve your issues, it’s sometimes annoying and uncomfortable to gather all that information especially while on the phone.
In addition, most users don’t know detailed information about their system or even where to find it.
To help users deal with this problem, Windows has a command that allows you to generate a small text file containing every detail about your system’s hardware and software components.
This command will show you all the information you need to identify the parameters of your system. Including BIOS information, processor, motherboard and memory information, network status and even the exact names of all the Windows updates you have installed on your system.
Also, you don’t have to worry about your privacy because no private information is shared except for your username.
After generating this text file, you could send it by email to your computer support technician or have all the information in one place instead of searching for it all over Windows.
Now, to make this work, we have to open a command prompt.
Go to the Start menu and type cmd in the search field (in Windows XP, go to the Start menu, click on Run and type cmd there).
Next, right-click on the cmd icon and select Run as administrator.
With the command prompt open, type in the following command and press Enter from the keyboard:
Note: If you see an error message, check your spelling and make sure you typed in the command exactly.
This will display your system’s information in the command prompt window.
The next step is to have Windows automatically generate a text file that contains all the information you see in the command prompt.
To accomplish this, go back to the open command prompt, type in the following command and press the Enter key:
Note: Make sure you type the command exactly as above, without any spaces, or it will not work.
What the above command will do is package all the information into a .txt file and place it in the root folder of your C: drive.
If you want to place the text file in another location on your hard drive, simply replace the C:\ (path) part of the command with the path pointing to the folder you want to use.