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Google Accidentally Resets Routers

Tuesday, February 28th, 2017 by | Filed Under: Hardware & Peripherals, Security Help

Google caused a huge headache for a lot of people when it accidentally reset the routers for customers using Google WiFi and OnHub.

This left users without Wifi for four hours with no clue as to why their devices weren’t working. The routers were returned to their factory settings. That meant that users were not only left without WiFi, but forced to set up and reconfigure their networks all over again.  And that’s a pretty daunting task even if you’re really tech savvy.


Google says it wasn’t caused by an update, but due to a problem with their cloud services.  In an online statement, tech support said, “Unfortunately, when a device factory resets, all network settings and data is erased. This means that you will need to set back up your network as you did before, including device names, DNS settings, etc.. We know that this is not necessarily an easy or quick process for many of you with complicated network setups, but unfortunately this is the only way to setup your network again.”


Some customers were still not able to get back up. Google suggested hardwiring PC and offered a list of other suggestions here.
Customers complained that they were either put on hold or told to keep refreshing the support page for more direction.  This points out how one glitch in the cloud can affect millions of people. It also highlights how important security is for a company like Google. Even if you’ve carefully reconfigured your network for optimum security and changed all the default configurations, one command from the cloud can slap you back to the device defaults. It’s also a good reminder to keep that information somewhere, even if you aren’t planning on needing to input it anytime soon. Because you never know.
~ Cynthia

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