Google caused a huge headache for a lot of people when it accidentally reset the routers for customers using Google WiFi and OnHub.
This left users without Wifi for four hours with no clue as to why their devices weren’t working. The routers were returned to their factory settings. That meant that users were not only left without WiFi, but forced to set up and reconfigure their networks all over again. And that’s a pretty daunting task even if you’re really tech savvy.
Google says it wasn’t caused by an update, but due to a problem with their cloud services. In an online statement, tech support said, “Unfortunately, when a device factory resets, all network settings and data is erased. This means that you will need to set back up your network as you did before, including device names, DNS settings, etc.. We know that this is not necessarily an easy or quick process for many of you with complicated network setups, but unfortunately this is the only way to setup your network again.”