Tech Tips Home
The Best Tech Tips And Daily Deals
Newsletter On The Internet!

WorldStart Tech Tip And Store Search
Email: Password: Login Remember Me

Like what you see here? Subscribe to the Tech Tips newsletter!   Email: Subscribe

Help! I Can’t Access My External Drive!

Tuesday, March 14th, 2017 by | Filed Under: Computer Terms, File & Disk Management, Hardware & Peripherals, Windows 10
 
Loading...


A reader contacted us with a big problem. She was unable to access her external hard drive. She got this error:

http://imgsrv.worldstart.com/images/ct-images/2017/03/drive-not-accessible.jpg

This isn’t an uncommon issue. Your drive could actually corrupt, or it’s possible that your PC has just forgotten how to contact it. If it’s the latter, it’s not too hard to fix. First, let’s open up the Command prompt by typing cmd in your search box. (This works pretty much the same way in all versions of Windows.)

cmdline

Right-click on cmd and choose Run as Administrator.

cmd-run-as-admin

Command prompt will open.

http://imgsrv.worldstart.com/images/ct-images/2017/03/cmd-prompt-open.jpg

You’ll want to type the following the command prompt:  chkdsk /f e:   and press enter.  I’ve used e here because that’s the name of the external drive. If your external drive has another letter for its name, type that letter instead. Don’t forget the space between k and the forward slash and between f and the drive letter.

command-prompt-open1

The chkdsk utility should begin to scan the drive and fix the errors it finds. If it works, your drive will once again be accessible when the utility is finished.

~ Cynthia

 

Tags: , , , ,

5 Responses to “Help! I Can’t Access My External Drive!”

  1. Trish says:

    Cynthia, this worked well the first time and I was very hopeful drive would continue to open in future. But being the skeptic I am I moved all 100,000 of my photos & documents to another ext HD with one connected to separate USB ports – took 8 hrs+. Was glad I had that foresight as the ext HD did not open the second time and no amount of cmd prompts would do the trick again. Thanks for tip though, Trish

  2. dirgster says:

    Thanks for the tip, Cynthia! Can you use the same task for a CD/DVD drive that is not working?

  3. Donna says:

    Great but only if it works…and it doesn’t.

  4. Donna says:

    Tried to use snipping tool to send a screen snip to you but this site does not allow me to paste it. I am not a computer geek, only an everyday user of office, email, photos, and to digitize for embroidery. I have no idea why the things you suggest nearly never work for me. I follow your directions and the steps never seem to occur as you have said they would.
    I typed cmd as you said and nothing came up about run as admin. just
    C: \Users\Donna Thompson>
    I pasted exactly what you said for me to type chkdsk /f e:
    Cannot open volume for direct access. was what came up
    What now? Is it all lost?

    • cynthia says:

      Donna:

      Did you right-click on Command prompt and choose run as admin before opening the command prompt? What do you see when you right click on the command prompt icon in the results?

Leave a Reply


Like these tips? Get them for FREE in your email!

WorldStart's Tech Tips Newsletter

  • Tech Tips Daily - Become a tech pro! Get the very best tech and computer help sent directly to your email every weekday!

  • Tech Tips Weekly - If you don't want our Tech Tips newsletter every day, then sign up for this weekly newsletter to get the best information of the week. Sent on Fridays.

Other Newsletters

  • WorldStart's Daily Deals - Every week, we send out great deals in our Daily Deals newsletter. Many of these deals are exclusively for our Daily Deals newsletter subscribers and can't be found with our regular specials.

  • Just For Grins - Each issue includes a couple clean jokes, some funny quotes, and a hilarious reader's story. Newsletter is sent five days a week.


Enter Email Address:

Subscribe

Your e-mail address is safe with us!
We only use it to send you the newsletters you request. It is NEVER disclosed to a third party for any reason, ever! Plus, if you decided you don't like our newsletters (don't worry, you'll love them), unsubscribing is fast and easy.

Free Newsletter Signup



Tech Tips Daily

Become a tech pro! Get the very best tech and computer help sent directly to your email every weekday!

Tech Tips Weekly

The week's best in tech and computer help. Get your issue sent to your email every Friday!

WorldStart's Daily Deals

The very best deals on the Internet! Get a new set of incredible sales every day of the week!

Just For Grins

Clean jokes, funny quotes, and hilarious comics. Sent 5 times a week straight to your email.


Subscribe


Love Worldstart? Refer A Friend!

WorldStart's Premium Membership

Tip Archive


Categories:
Archives: