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Help! I Can’t Get Online With Ubuntu

Thursday, September 24th, 2015 by | Filed Under: Using The Internet

Judy has a problem.  She writes: I have a Dell D600 (not using)  XP Pro.  1.4GHZ Processor, 30G Hard Drive, 512 DDR Memory, 56K Modem. It Was divided into 2 partitions XP and Ubuntu, (by person not near, was in PA.) It opens to Ubuntu, not XP.) Can not get on line, there is a password that is stopping me. Therefore, I can not do anything with it.

How do I get around the password? I wrote down, at the time, what I thought was the password, but, I have tried so many times, and not opening so I can get on line. If it’s asking  for my home network password ; I am lost, I don’t understand what the wording in the box means.

It isn’t that important, I just thought I could learn something new. I am illiterate when it comes to computers, I learned what I know by using it.”

Judy, I’m not sure from your question if you’re having an issue getting into Ubuntu or getting online. Do you see a message like the one below?


If getting into Ubuntu is the problem, I’d suggest looking carefully for any documentation as to what you might have set the password to. Also try typing it in carefully and remembering that capital letters and spacing count.  Consider contacting the person who installed it. Even if he/she is another state, they might still have kept a record of your password.

There are ways to get around an Ubuntu password, but since you say you are “computer illiterate,” I’m not sure if you’ll want to take on the challenge. A tech person in your area should be able to help you with it fairly easily. But if you want to give it a try, click this link for Ubuntu’s official directions.

If you can get into Ubuntu, but just can’t get online, you may need to enter the network password to connect to your router. That bit of information, you’ve got somewhere. It might be on a sticker on your modem or with some documentation from your Internet service provider if they furnished the modem. If you can’t find it, you may have to give them a call.

Entering The Router Password

But this brings up a couple of important points.

1. Passwords.  You must not lose them and you must be sure they are right. If someone sets up something for you that requires a password, make sure you enter the password while they’re there to make sure you have the correct password and know how to put it in. Also, do yourself a favor and save it in multiple locations.  If there is any option to link an e-mail account or a phone number to an account so that you can retrieve passwords, take it. You never know when you might need it.


2. With Linux-based programs like Ubuntu, you’re kind of on your own. You can search for help in the user forums, but you have to make your way through things like missing passwords. And instructions for retrieving them are going to assume you haven’t a certain level of tech know-how. So if you aren’t particularly computer-savvy it’s a good idea to have a dependable friend or tech or is familiar with the operating system.

I hope we’re able to figure this one out and get you back online.

~ Cynthia

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One Response to “Help! I Can’t Get Online With Ubuntu”

  1. Barbara B Pickett says:

    Good advice, as usual. My way of keeping up with passwords is simple…go to the $Store and buy an address book, one of those handheld whiteout erasers and write the company/site name, account number, date, user name/password…any information you could
    possib possibly need. If anything changes, without and update. Easy to store or carry with you.

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