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Help! I Can’t Log In To Facebook

Wednesday, May 25th, 2016 by | Filed Under: Security Help, Social Networking, Using The Internet
 
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Yesterday, I told you about a Facebook support scam that a reader almost fell for when she couldn’t log into her Facebook account. Today, I thought I’d show you what you actually need to do if you can’t get into your account.Mau

Let’s start by going to www.facebook.com.  If you aren’t logged in, you’ll see this screen.

facebook-start-screen

In the upper right, you’ll see the fields for logging it. Just under that, in light blue type, is “Forgot account.” Click that.

facebook-forgot-account

You’ll be taken to a page where you can enter your e-mail, phone number (if you have one tied to your account), or full name. Enter the information and press Search.

find-your-account

From there, you’ll be offered the chance to reset your password via the e-mail account tied to the account or a text sent to a mobile phone that you’ve associated with the account.

reset-options

Click continue and code will be sent to your email or phone allowing you to reset your password.

It’s very important that you keep your e-mail address and phone number current with your Facebook account. But if something happens and they aren’t up-to-date, you can click “No longer have access to these?” at the bottom of the window.

facebook-no-longer-have access

Then you can enter a new email and phone number.

facebook-how-can-we-reach

This should get you on the road to logging back into your account.

~ Cynthia

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2 Responses to “Help! I Can’t Log In To Facebook”

  1. Dennis Smith says:

    I like this tip, but now you have shown everyone how to easily hijack a Facebook account by pretending to be me, and clicking on “No longer have access to these?” I hope that Facebook has further validation steps if this option is chosen!

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