Alan from the UK writes:
I can’t send emails or replies or forward from my Tablet how can I put this back to normal? It happen suddenly by reporting there is an error and telling me to try again, I try again but keep getting the same report. The help line I’ve tried is not helpful to me.
I’m not sure what type of tablet you have. The instructions below are for Android, but similar steps could also troubleshoot on an iPad.
First of all, do you have a good, stable Internet connection when you’re trying to send and receive e-mails? Check your signal strength or when that error happens, try going to a website and see if it loads.
You don’t say if you are using an e-mail client app or an app specifically designed for your mail provider. If you are downloading e-mail using an e-mail client, it could be that your e-mail settings have somehow been accidentally changed. You’ll want to go in and check them.
Tap settings and look for Accounts. Choose Email.
You’ll need to find the settings for your account. This will vary depending on your device. For my device, I tap Settings under Common Settings.
Then tap my account again.
Scroll down to Server Settings and tap Outgoing Settings. If you were having issues receiving e-mails, I’d suggest check the Incoming Settings as well.
Check to make sure everything is set up correctly. If you don’t have the information for you ISP saved somewhere, you can probably look it up on their website or call customer service to verify.
If the settings are correct and the problem persists, you could try uninstalling and reinstalling the mail client if it’s an app that will uninstall. (The client could be part of your version of Android) If you’re using the e-mail client built into Android, you could try factory resetting your tablet, but you would have to re-download all of your apps and set up your accounts again.
You could also try downloading a different mail client app to see if that works any better. If you’re using a specific app designed for your e-mail provider, such as the Outlook.com or Gmail app. I’d also suggest uninstalling and reinstalling it.
Make sure you are accessing your mail with an e-mail client app or through an app designed for e-mail and not trying to get your mail through the browser on your tablet. Apps are optimized to work with tablets.
You might also try retrieving e-mail from a different e-mail address to see if the issue has something to do with your ISP.
I hope one of these solutions helps.