Shirley from Hill writes:
I rarely use my hotmail account. I check it every couple of months, only. However I do have some important emails pinned in that account that I don’t want to lose. I didn’t even know that hotmail had become outlook. Now I can’t access my account. My password won’t work…and it is the correct password. When I full out their forms to gain access to my account, I am told it is incorrect or insufficient. How do I gain access?
Try to regain access at https://account.live.com/acsr, which requires the Microsoft email address and verification plus one different email address to get the ball rolling. You can also try at https://account.live.com/ResetPassword.aspx? (you’ll need to enter your Microsoft account and verify). (Note: https://signup.live.com is the current spot to sign up for a new account).
Unfortunately, if note of that works, you may be out of luck. This is a great time to remind people that if your e-mail account offers the option of using another e-mail address or a phone number to recover your password, make sure to take advantage of that service and to keep that information up-to-date.
Happy Holidays and I hope you can get the original account back.
~ Michael S.