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How Do I Retrieve Lost Hotmail Password?

Wednesday, December 4th, 2013 by | Filed Under: E-Mail Help

Marty from Ann Arbor Writes:

I just read ‘Hotmail’ has been assimilated into Outlook. I have some old emails w/photos, from once upon a time when I used ‘Hotmail’. I would like to forward them to my current email acct. but when I do I get this pop up notice asking for my user name and password in order to forward them. User name and password are lost to the nether world of the internet. Any suggestions? 

There’s an option you can try for retrieving that long-lost password. But this is a good time to remind you that it’s important to remember those passwords and to properly forward mail from and close down accounts you no longer intend to use.

You can try to retrieve your Hotmail information from If you go to the sign-in page, you’ll see “Can’t access your account” just below the Sign In button.

Click on it and you’ll be given the option to enter your e-mail address and reset your password. Enter your Hotmail address and type the captcha.

You’ll see the option to Reset your password.  You can choose to have them e-mail you a link  if you’ve set up an alternate e-mail address for your Hotmail account.

If that e-mail address is no longer accessible, you can choose to answer a security question.

You can also click a link if neither one of those options will work.

Then you input the e-mail address of your account and the address you’d like to receive the recovery e-mail. Choose Next.

You’ll be given some questions to complete. After you submit that survey, you should hear back from Microsoft in a day or so.

I hope this helps you find your password.

~ Cynthia

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3 Responses to “How Do I Retrieve Lost Hotmail Password?”

  1. Calvin Christian says:

    I think your hotmail e-mail is in your mail in box, you use the same address and password for outlook as you did for hotmail.

  2. Jim Steele says:

    This doesn’t work. It tells me it will send the “code” to my backup account, but it doesn’t get around to it. It’s funny, I can access the account from some machines and not others. No idea what’s going on.

    • cynthia says:

      IF you can access your account from some computers and not others, the password isn’t lost. It’s possible that you have your browsers on some devices set to remember the wrong password. I would suggest clearing the cache and cookies on your browsers and entering your account information and password from scratch.

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