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How To Ask An E-Mail Question

Posted By cynthia On March 16, 2013 @ 3:00 PM In E-Mail Help | 3 Comments

Judging from the questions I receive, sending and receiving e-mail can cause a lot of frustration for our readers. I feel your pain. I recently found myself accusing Outlook 2013 of being out to get me. Then I took a deep breath and realized five cups of coffee in a day are never a good idea, especially when installing new software.



 So, trust me when I say we really do want to answer your questions. One thing that stands in the way of answering questions is not having quite enough information to figure out what’s wrong. When asking a question about your e-mail, here are some things that can help us help you:

  •  What e-mail service do you use? Is it a web-based service like Gmail, Outlook.com etc… or do you have an e-mail client such as Outlook or Thunderbird? What version are you using?  For example: Outlook 2007 or 2013?
  • What operating system are you using? Windows XP, Windows 7, Windows 8, Chrome, Mountain Lion etc…
  • If you’re getting an error, try to tell us exactly what that error says.  “Gmail Temporary Error (502) tells us more about your problem than just saying “I get an error.”
  • Be specific about when the problem occurs. When you send? When you forward? When you try to open messages from a particular sender?

Details like these can help up help you. Thanks for your questions, we enjoy answering them.

~ Cynthia


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