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Is Outlook Affecting My Flash Player?

Thursday, March 14th, 2013 by | Filed Under: E-Mail Help, Using The Internet
 
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Questions:  I had Hotmail and they Switched me to Outlook and I have had nothing but trouble since. I have tried to download Flash Player I don’t know how many times and when I am through downloading it will tell me it is installed, but most every video I play will come up and say I need Flash Player. I am about ready to take Outlook out and throw it away. I take surveys and they say I can’t take the surveys because I don’t have Flash Player. What Can I do?  Thanks.

 

Answer: Even though you don’t like the new Outlook.com, it’s not the source of your Flash Player problems. Outlook.com is not installed on your computer, it’s a place you visit on the web. What it sounds like to me is that Flash is not enabled in your web browser (the program that allows you to go on the Internet.) Some browsers disabled Flash Player because of some recent security issues. You can read about that by clicking here.  So make sure you’ve downloaded the very latest version of Flash and have the most recent security updates before enabling it again.

 You don’t say which browser you’re using, but here’s how to fix it if you are using Internet Explorer.  Click the gear symbol in the upper right hand corner. Select Manage Add-Ons.

You’ll see a list of Plug-ins and add-ons. Check and see if your Flash Player is disabled.

When you select the program, it will appear at the bottom of the window. You can then choose to enable Flash.

 

Hope this is the answer to your problems.

~ Cynthia

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