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Microsoft Support

Posted By On November 16, 2004 @ 11:43 AM In Uncategorized | Comments Disabled

Q:
I heard a rumor that Microsoft will no longer offer support on any version of Windows other that XP, which means no updates. These programs will just die out. Is this true?

A:
In accordance with their “Product Support Lifecycle”, MS discontinued support for Windows 98 on July 1, 2003. On January 16, 2004 Win 98 will be considered obsolete.

As for Win ME, “mainstream support” will end December 31, 2003, but there’ll still be a two year “extended support phase”, followed by at least one year of “Online self-help support”.

What does that mean?

Mainstream support means support from real people and hotfixes.

Extended support means you can pay to get help from a real person while security-related hotfix support will continue at no charge. Non-security related hotfix support will cost you. Forget about warranty support, design changes, or new features.

Self-help online support means that the online Knowledge Base articles, FAQs, troubleshooting tools, and other resources will stay on the website.

You will be assimilated into XP—resistance is futile!

~ David


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