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Outlook Express Passwords

Friday, June 9th, 2006 by | Filed Under: E-Mail Help
 
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Outlook Express Passwords

Often times, Outlook Express does not retain your password and this can be a very big problem (or just a plain annoyance) for some users. You may have that “Remember password” box checked (under Tools, Accounts), but it doesn’t seem to make a bit of difference. You still have to enter your password each time you go in to use Outlook Express and that’s a major pain, isn’t it?!

Well, there is a fix for this, but before we go any further, please keep in mind that this tip is for advanced users only, because we are going to be working with the registry. If you want to fix this problem, make sure you follow along step by step, because the registry is a very fragile application and one little mistake could cause you some other problems with your system.

You will also need to make sure you back up your registry before starting this procedure. Please read here for some help on that. You may have done a backup recently, but it’s a good idea to do it again before following the rest of this tip. Also, if you are very unfamiliar with the registry, refer back up to the Q & A section to get acquainted with it first.

Okay, now that all of that is out of the way, let’s get started. If Outlook Express is denying your saved password, the main cause is that there is some incorrect information in the Protected Storage System Provider registry entry for your specific account. So, to fix this, you have to remove your user account information and then enter your password again. If you have more than one account affected by this problem, you will need to do this for each of those. Also, keep in mind that only the administrators of the accounts can make these changes.

Windows 2000:

1.) Quit any other programs you have running.
2.) Go to Start, Run and type in “regedt32” (without the quotes) in the box. Click OK and your registry will open.
3.) Locate the registry key of HKEY_CURRENT_USER and click on the plus (+) sign to expand it. Next, double click on Software, double click on Microsoft and click once on Protected Storage System Provider.
4.) Under the Security menu, choose Permissions.
5.) Find the registry key for the user that is currently logged in (that’s probably going to be your name) and make sure that the Read and Full Control options are both set to Allow.
6.) Now, click on the Advanced button, double check to make sure the user’s name that is logged in is selected, ensure that Full Control is listed under the Permissions column and make sure that This Key and Subkeys is listed under the Apply to column.
7.) Now, click to select the box that says “Reset permissions on all child objects and enable propagation of inheritable permissions.”
8.) Choose Apply and select Yes when you are prompted to continue.
9.) Click OK twice.
10.) Now, double click on the Protected Storage System Provider key to expand it and then click once on the subkey that shows up right below it (this will be a series of numbers and letters like this: S-1-5-21-124525095-708259637-1543119021-16701). Make sure that is highlighted and go to the Edit menu and choose Delete. You will then receive a warning message, but just choose Yes. Once again, remember there will be a subkey for each user you have in your e-mail, so you will have to delete each key for each account to be fixed. To be safer, I would just go one at a time though.
11.) Now, you can exit the registry menu. Once you’re done, make sure you restart your computer so all of the changes will be saved.

Windows XP:

1.) Quit any other programs you have open.
2.) Go to Start, Run and type in “regedit” (without the quotes) in the Open box. Click OK.
3.) Locate the registry key of HKEY_CURRENT_USER and click on the plus (+) sign to expand it. Next, double click on Software, double click on Microsoft and click once on Protected Storage System Provider.
4.) Go to the Edit menu and choose Permissions.
5.) Find the registry key for the user that is currently logged in (that’s probably going to be your name) and make sure that the Read and Full Control options are both set to Allow.
6.) Now, click on the Advanced button, double check to make sure the user’s name that is logged in is selected, ensure that Full Control is listed under the Permissions column and make sure that This Key and Subkeys is listed under the Apply to column.
7.) Now, click to select the box that says “Reset permissions on all child objects and enable propagation of inheritable permissions.”
8.) Choose Apply and select Yes when you are prompted to continue.
9.) Click OK twice.
10.) Now, double click on the Protected Storage System Provider key to expand it and then click once on the subkey that shows up right below it (this will be a series of numbers and letters like this: S-1-5-21-124525095-708259637-1543119021-16701). Make sure that is highlighted and go to the Edit menu and choose Delete. You will then receive a warning message, but just choose Yes.
11.) Now you can exit the registry menu and restart your computer.

The process for Windows 2000 and XP is obviously very similar, but notice the major difference in the menus you choose in step 4. Now, let’s see how you can put your password back in!

Windows 2000 and XP:

1.) Start up Outlook Express. (If you happen to receive a login error, just close out that dialogue box and continue.
2.) Go to Tools, Accounts.
3.) Next, choose the Mail tab.
4.) Under the Account column, highlight the name of the account you are changing. Once you have that selected, click on Properties.
5.) Next, go to the Server tab and type in your password in the Password box and checkmark the box that says “Remember password.”
6.) Click OK and then Close.
7.) Now you can close out Outlook Express and restart it after a few seconds.
8.) Once you’re back in, go to the Tools menu and click Send/Receive to do a test run of your saved password.

If the password box comes up one more time, you may need to log in just once for the password to be retained, but from then on, you shouldn’t have any problems with the password box popping up at you every time you open Outlook Express. And that will be a big relief!

~ Erin

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