Claudie, from Marshalltown Iowa asks:
How do you remove Norton from your PC completely? I can not uninstall it for some reason.
Norton, along with Mcafee, AVG and the other powerful anti-virus programs are designed to infiltrate your system completely in order to protect it. They provide so many levels of protection that they have to have their claws very deep into your system. The trade-off for this protection is that they are extremely hard to remove completely, although it is important to remove the old anti-virus completely before installing new anti-virus software.
I know that I sound like a broken record on this topic, but my initial recommendation is to pay a pro to do this removal for you, especially if you are not comfortable with making major changes to your system. I’ve never personally heard of a failure to remove one of these programs completely from your system causing any major system problems, but it may prevent your new anti-virus program from operating, or at least operating like it should.
If you want to remove the program yourself, there is a tool that can help you do that.
You need to make sure that you have your Norton product key and install software on hand just in case you decide to reinstall Norton at a later time.
Hope that this helps.