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Samsung App Gives You Live Customer Support

Monday, April 4th, 2016 by | Filed Under: Android

If you use a Samsung device, you may not know that you’ve got live customer support available with just a tap or two on the screen.

It’s called the Samsung +  app.  If it’s not already pre-loaded onto your device, you can get it by going the Google Play store and searching Samsung +


With the app, you can access Live video or phone customer support.   If you’ve got a problem you can’t work out, tech support can (with your permission) take remote control of the phone to troubleshoot and implement solutions to your problems.

Plus there’s also a library of tips and how-to videos that will help you troubleshoot and better understand how your Samsung device works.


You’ll find helpful instructions on things like conserving battery power.


You’ll also find tools to check the security of your device and its performance and overall health.


You’ll also receive app suggestions and special promotions on Samsung products.

This free  service is available only in the U.S. and  only for the following Samsung devices:

Samsung Galaxy S7, Samsung Galaxy S7 edge, Samsung Galaxy S6 (incl. Active), Samsung Galaxy S6 edge, Samsung Galaxy S6 edge+, Samsung Galaxy S5 (incl. Active & Sport), Samsung Galaxy S4 (incl. Active & Mini), Samsung Galaxy S3, Samsung Galaxy S2, Samsung Galaxy Note5, Samsung Galaxy Note4, Samsung Galaxy Note Edge, Samsung Galaxy Note3, Samsung Galaxy Note2, Samsung Galaxy Note

Samsung Galaxy Tab A (8″, 9.7″), Samsung Galaxy Tab S2 (8″, 9.7″), Samsung Galaxy Tab S (8″, 10″), Samsung Galaxy Tab Pro (8″, 10″, 12″), Samsung Galaxy Tab 4 (7″, 8″, 10″), Samsung Galaxy Tab 3 (7″, 8″, Lite), Samsung Galaxy Tab 2 (7″, 10″), Samsung Galaxy Note (8″, 10″, Pro 12″)

~ Cynthia

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