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Samsung App Gives You Live Customer Support

Monday, April 4th, 2016 by | Filed Under: Android
 
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If you use a Samsung device, you may not know that you’ve got live customer support available with just a tap or two on the screen.

It’s called the Samsung +  app.  If it’s not already pre-loaded onto your device, you can get it by going the Google Play store and searching Samsung +

samsung-plus

With the app, you can access Live video or phone customer support.   If you’ve got a problem you can’t work out, tech support can (with your permission) take remote control of the phone to troubleshoot and implement solutions to your problems.

Plus there’s also a library of tips and how-to videos that will help you troubleshoot and better understand how your Samsung device works.

samsung-plus-tips

You’ll find helpful instructions on things like conserving battery power.

samsung-plus-battery-tip

You’ll also find tools to check the security of your device and its performance and overall health.

samsung-plus-health

You’ll also receive app suggestions and special promotions on Samsung products.

This free  service is available only in the U.S. and  only for the following Samsung devices:

Smartphones:
Samsung Galaxy S7, Samsung Galaxy S7 edge, Samsung Galaxy S6 (incl. Active), Samsung Galaxy S6 edge, Samsung Galaxy S6 edge+, Samsung Galaxy S5 (incl. Active & Sport), Samsung Galaxy S4 (incl. Active & Mini), Samsung Galaxy S3, Samsung Galaxy S2, Samsung Galaxy Note5, Samsung Galaxy Note4, Samsung Galaxy Note Edge, Samsung Galaxy Note3, Samsung Galaxy Note2, Samsung Galaxy Note

Tablets:
Samsung Galaxy Tab A (8″, 9.7″), Samsung Galaxy Tab S2 (8″, 9.7″), Samsung Galaxy Tab S (8″, 10″), Samsung Galaxy Tab Pro (8″, 10″, 12″), Samsung Galaxy Tab 4 (7″, 8″, 10″), Samsung Galaxy Tab 3 (7″, 8″, Lite), Samsung Galaxy Tab 2 (7″, 10″), Samsung Galaxy Note (8″, 10″, Pro 12″)

~ Cynthia

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