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Secure Website Problems

Saturday, May 14th, 2005 by | Filed Under: Security Help, Using The Internet
 
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Q:
When try to go to secure websites I get a message saying that the page cannot be displayed. Is it something wrong with my browser?

A:
Could be. You may not have the correct security settings for you to connect to secure web pages. For instance, let’s say you want to get in on one of our great software specials and when you click “Checkout” you can’t get to the page.

It could just be your browser security settings, or SSL.

With Internet Explorer go to Tools/Internet Options and select the “Advanced” tab. Scroll down to the bottom of the list and make sure the following are checked: Use SSL 2.0 and Use SSL 3.0

image

Click the “Refresh” button (green arrows) and the page should appear.

With Firefox you’ll get a pop-up window telling you that you cannot connect because SSL is disabled.

Go to Tools/Options, click “Advanced”, and scroll to the bottom. Under “Security” check off the following: Use SSL 2.0 and Use SSL 3.0

image

Click OK. Try connecting to the secure site again and it should come up.

If you are a Netscape user you’ll get a pop-up window telling you that you cannot connect because SSL is disabled.

Go to Edit/Preferences and expand “Privacy & Security” by clicking the arrow next to it. Select “SSL” from the list. Check off the following: Use SSL 2.0 and Use SSL 3.0

image

Click OK. Try connecting to the secure site again and it should come up.

If there is still a problem, check your Firewall/Network Configuration. Make sure that the SSL port (port 443) is open. Since every setup/software is different, we can’t give exact instructions. Check your manual or help file for details.

Hopefully, though, it’s just an SSL problem and you’ll be on your way.

~ David

David Samuel Thomas

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