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Solving DRM Issue the Software Way

Wednesday, October 19th, 2011 by | Filed Under: System Tune-Up Help

Myron from Rockaway, NJ asks:

I got this error message, “Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card.” Anything I can do?

Well, Myron, I hate to sound obvious, but did you try installing an updated driver for your video card?  If you did this and it didn’t work, please let me know in comments.  But really, this should solve your problem.

The first thing that I’d recommend is that you uninstall your existing video driver.  The reason that I’d suggest this is that you’re just starting fresh.  Sometimes updating doesn’t go like it should, so it’s good to just start from scratch.  You do this by opening your device manager.  The easiest way is to click on the Windows icon in the lower left of the screen and type “device manager” (you’ll type all of these phrases minus the quotation marks) into your search box.  Select the first one under Control Panel.

Once your device manager is open, select your video driver.  This will usually be found by expanding display adapters.  I’ll show you mine without even asking to see yours.

Right-click on the video driver and click “uninstall”.  Then reboot your computer.  When it boots back up you should have a fairly rudimentary display, but your “found new hardware” wizard should come up.  If it doesn’t, just repeat the process above, but click “update driver software” instead of uninstall.  Windows should then find your new driver and install it.  That should fix your problem.  If it doesn’t, let me know in comments and we’ll try something else.

Hope this helps.

~Randal Schaffer

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One Response to “Solving DRM Issue the Software Way”

  1. Scott says:

    I get this same exact message. I tried updating and uninstalling the driver, restarted my computer several times, but I still get this message. Is there anything else I could try? Thanks

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