One of the big complaints people have about their mobile phones is the lack of customer service. Sprint is hoping to win consumers over by offering the new Direct 2 You service.
With this program a Sprint employee will come to your home, office, or any other location you choose to help you set up your new Sprint phone. They’ll transfer all of your contacts, photos, video and apps to your new phone and give you a tutorial about the features of the phone.
The company says it expects to have 5,000 Direct 2 You vehicles on the roads in major U.S. cities before the end of the year. The company likened the move to adding 5,000 additional stores. Of course, these stores will be mobile and can only serve one customer at a time.
If you’re eligible for a Sprint upgrade, you’ll get an offer in an email or text to upgrade your phone with this service. You can then call, text or email Sprint to set up an appointment. Customers order their phone online and they are then delivered by the tech. If you don’t like the phone, the tech will also carry additional phones and accessories for purchase. The company says you can set up an appointment whenever and wherever you want, but according to the fine print, there are specific delivery zones and the company has the final say as to whether your chosen location works for them. While the service will be available seven days a week, it will only be available during business hours.
The Sprint tech will then come to you, get your phone set up and even help you personalize it to your liking. If you want to turn in your old phone for recycling, the tech will take it off your hand or Sprint will buy the phone back. The company says this service can be especially helpful for those switching to a new operating system, say from an iPhone to an Android or the other way around.
Sprint’s CEO said, “We take for granted that it is easy to switch between different types of phones, but it actually is very complex.”
The service will be handed by vendor on Sprint’s behalf. The company says they will train the staff and that the vendor will perform background and security checks on the employees.
The rollout of the service started April 13th in Kansas City with Chicago and Miami added on April 20th.