Jim from Oroville, California writes:
I sync my Outlook Calendar & Contacts in my PC, to my iPhone and iPad. I recently upgraded both to iOS7, and now I can’t sync either device to Outlook. Am I doing something wrong, or is it the new Apple iOS?
You’re not the only one who’s been having trouble with iOS7 and Outlook sync! Unfortunately, there doesn’t seem to be a consensus on how to fix it. Here are a few strategies that have worked for others, though.
1. Disable syncing with Outlook from your iPhone and iPad, then turn it back on. To disable, go to Settings -> Mail, Contacts, Calendars, then tap your Exchange or Outlook.com account.
Turn all of the sliders to the off position, leave them off for a few minutes, and reboot your phone or iPad.
Once your device is running again, open Settings -> Mail, Contacts, Calendars again, select your account, and slide all of the sliders back into the “On” position (part of the slider will be green if it’s on).
2. Remove your Outlook accounts from your iPhone and your iPad and re-sync. To do this, go to Settings -> Mail, Contacts, Calendars. Tap your Exchange account, and select Delete Account. Then set up your Exchange account using the same method you did the first time. (If you don’t remember how you did it the first time, visit the Apple support page for iOS Exchange ActiveSync.)
3. If you’re currently using iTunes to sync your Outlook data, try using iCloud instead. Download the iCloud Control Panel from Apple to your computer. Install it, then open it and enter your Apple ID information to sign in. Tick the box next to Mail, Contacts, Calendars, and Tasks. Then, on your iPhone, go Settings -> iCloud and make sure the sliders for Mail, Contacts, and Calendars are set to “On.” (For more information on setting up iCloud on all of your devices, see Apple’s iCloud setup page.)
I hope that one of these three strategies helps you get your Outlook sync working again. If you’re still having problems, I recommend checking out the Apple Support Communities. It can sometimes be difficult to find the answer you’re looking for there, but there’s a lot of great information. Let us know if one of these tips works or if you find a different way to fix your problem so we can share it with others!