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Troubleshooting Active Content

Friday, September 21st, 2007 by | Filed Under: System Tune-Up Help
 
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Q:
Every once in awhile, I have trouble loading certain Web sites. I use Internet Explorer and it only happens with a couple Web sites I like to visit on a daily basis. What could be causing this and more importantly, how can I fix it? Please help me!

A:
Well, to answer your first question, it sounds like you’re dealing with some active content problems. (If you’re not sure what active content is, read here!) If the Web sites you’re trying to visit have active content on them, it’s possible that your Internet Explorer browser is not configured correctly to handle it. If that’s the case, it’s not hard to fix it, so stop stressing out right now! All you have to do is a little troubleshooting and your active content blues will be gone. Yes!

I am going to give you four options of what you can try, but keep in mind that after you go through each one, you should try going to the Web sites you’re having trouble with. That way, you’ll know which step took care of your problem and you won’t have to worry about going through any of the others. This, of course, is a trial and error type of thing, but that’s pretty much all you can do at this point in the game. Okay, here we go!

1.) The first thing you need to do is configure Internet Explorer so that it doesn’t run any active scripts automatically. To do that, go to Tools, Internet Options and click on the Security tab. Next, click on the Internet icon and then hit the Custom Level button. Under the Settings box, scroll down until you see the Scripting section. Once you’re there, click on Disable for both the options of Active scripting and Scripting of Java applets. When you’re all finished with that, click OK twice.

That should do it for that part. Now, remember, you need to go back and check on the Web sites you’re having trouble with. If they’re working now, the problem was probably being caused by the active scripting on the site. The script was probably written wrong or parts of it were unsupported. But, since you turned the scripting options off, the site now works. On the other hand, if the sites are still not loading for you, go on to the next step!

2.) The next thing you need to do is configure Internet Explorer so that it doesn’t automatically use items that show active content. For example, animations or scrolling marquees. To do this, go to Tools, Internet Options and click on the Security tab. Next, click on the Internet icon and then click on the Custom Level button. Under the Settings box, click on Disable for all of the following: Download signed ActiveX controls, Download unsigned ActiveX controls, Initialize and script ActiveX controls not marked as safe, Run ActiveX controls and plug-ins and Script ActiveX controls marked safe for scripting. Click OK twice when you’re done.

Now, go and try to load one of the Web sites you’re having trouble with. If you’re able to get it to work, the problem lies within the active content. If you still can’t get them to come up, keep going!

3.) Next, you need to make sure your Internet Explorer’s internal Java Just-in-Time (JIT) compiler is disabled. To do that, go to Tools, Internet Options and click on the Advanced tab. From there, uncheck the box that says “JIT compiler for virtual machine enabled (requires restart),” which is located under the Java VM section. Click OK when you’re finished.

Note: This one goes by the type of Java you have on your computer, so if you can’t find this option under the Advanced tab, this one isn’t going to work for you. You’ll just have to rely on the other options to pull you through. It all just depends on what configurations your computer has, along with what the Web site requires. If this one worked for you, great! If not, I have one more option for you.

4.) The last thing you need to make sure of is that your Internet Explorer is configured not to run Java programs automatically. To check on this, go to Tools, Internet Options and click on the Security tab. From there, click on the Internet icon and then hit the Custom Level button. Under the Settings box, scroll down to the Java Permissions section and click on Disable Java. Click OK twice when you’re done.

If you’re able to load the Web sites after doing this, the problem was probably being caused by one or more Java programs that the Web site uses. But, since you turned the Java options off, the site is free to work.

There you have it! Now, if you’ve gone through all the steps and you’re still having trouble loading the sites, you’ll want to contact the Web site’s administrator to report a problem. It’s possible they’re having trouble with their site and they don’t even know it. So, in all actuality, you’d be doing them a favor by double checking all of this and then letting them know there’s trouble with their site. If none of the suggestions above worked for you, you can always use the site administrator as a back up plan. Also, just for your information, all of the rules above work for Internet Explorer 6 only. Hope this one helps a lot of you out!

~ Erin

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