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What’s A Network Key?

Tuesday, May 12th, 2015 by | Filed Under: Hardware & Peripherals
 
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So just what is a network key? That’s the question Joan had, she wrote us in a panic.

I have a router from freedompop that I’ve never been able to use, because it keeps asking for the network key, and I don’t know what that is. I’ve contacted the company several times, but they never answer. I want to just give up & send it back, but I’m afraid they won’t refund my money. Is there a way I can find the network key myself? And what is it, anyway?

freedompop 

Joan, a network key is simply the password that will allow you to log on to your network.  That information is usually contained in the documentation (perhaps on a card or in some paperwork ) for your router or may actually be found on a sticker affixed to the router.

Often times if an Internet service provider sets up the router, they’ll either give you the password or ask you to select one. It’s very important not to lose it.

loginfreedompop

  The best place to get support for this service would be to ask someone from FreedomPop, but since you say they won’t get back to you, I did some looking around on their support site.

Here are the instructions directly from FreedomPop:

To access the utility:
  • Connect to your device’s Wi-Fi (default password is “freedompop”) (unless using the Freedom Stick, which you will plug right into your USB port). Open your web browser and type in..
  1. “192.168.1.1” if using the Photon or Sleeve
  2. “192.168.14.1” if using a Freedom Stick
  3. “192.168.15.1” if using the Freedom Hub Burst
  4. “192.168.0.1” if using the Overdrive
  5. “192.168.1.1” if using the MiFi 4082/500 LTE.
  • Go into wireless settings. Depending on your device, the default password for settings will either be “admin” or “password
From here you can change the SSID, password, and security settings.
 
You will definitely want to change those default passwords. You don’t want someone hijacking and using your wireless service.
 
The company also has a YouTube video to help you get started. Click here to watch.
 
Remember, don’t lose your password! Without it, you won’t be able to log on to your network. 
If the company won’t reply to your requests for help, I’d consider getting another ISP and demand a full refund.  This is their customer support number: 1 (888) 743-8107.  According to what I’ve found online, the average wait is 30 minutes for assistance and phone help is only available M-F 9 a.m. to 5 p.m. Pacific time.
freedompopfb

You might also consider contacting the company via its Facebook page.  They do appear to respond to questions.

Good luck!

~ Cynthia

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2 Responses to “What’s A Network Key?”

  1. Barbara Pickett says:

    I’m sure this is a very good…and thorough explanation, but for myself I haven’t a clue about the latter part showing the five different things to type in…and I know I’m showing my complete tech ignorance here. Bottom line? It’s like theft to me when a company won’t help once you’ve purchased from them, but not to even answer is inexcusable!

    • cynthia says:

      There’s really only one thing to type in. It would depend on the model of the device you were using. You’d only need to type in the series of numbers once or you could just copy and past it from the article. I do agree that not helping out users or returning their calls is poor customer service.

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