So just what is a network key? That’s the question Joan had, she wrote us in a panic.
I have a router from freedompop that I’ve never been able to use, because it keeps asking for the network key, and I don’t know what that is. I’ve contacted the company several times, but they never answer. I want to just give up & send it back, but I’m afraid they won’t refund my money. Is there a way I can find the network key myself? And what is it, anyway?
Joan, a network key is simply the password that will allow you to log on to your network. That information is usually contained in the documentation (perhaps on a card or in some paperwork ) for your router or may actually be found on a sticker affixed to the router.
Often times if an Internet service provider sets up the router, they’ll either give you the password or ask you to select one. It’s very important not to lose it.
The best place to get support for this service would be to ask someone from FreedomPop, but since you say they won’t get back to you, I did some looking around on their support site.
Here are the instructions directly from FreedomPop:
- Connect to your device’s Wi-Fi (default password is “freedompop”) (unless using the Freedom Stick, which you will plug right into your USB port). Open your web browser and type in..
- “192.168.1.1” if using the Photon or Sleeve
- “192.168.14.1” if using a Freedom Stick
- “192.168.15.1” if using the Freedom Hub Burst
- “192.168.0.1” if using the Overdrive
- “192.168.1.1” if using the MiFi 4082/500 LTE.
- Go into wireless settings. Depending on your device, the default password for settings will either be “admin” or “password“
You might also consider contacting the company via its Facebook page. They do appear to respond to questions.