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Why Can’t I Log Into My Account?

Monday, June 10th, 2013 by | Filed Under: E-Mail Help

DH from US writes: Comment on Outlook oddity: I opened an Outlook email account months ago. I could sign in without problem for the first couple of weeks, but since then, I’ve been blocked out. Out of curiosity, I try to sign in once every few weeks, and ALWAYS get, “You’ve tried to sign in too many times with an incorrect email address or password” on my first try. That doesn’t make sense.

DH, you might have made a typo when trying to sign into your account and were blocked after a few tries, or someone else may have been trying to get into your account and prompted that message.  Most e-mail accounts will lock an account after several unsuccessful attempts to gain access.

Whatever the cause, it’s time for you to reset that password. Go to the log in screen for your account and select Can’t access your account.

Then you’ll have the opportunity to reset your password.

Better safe than sorry.

~ Cynthia

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3 Responses to “Why Can’t I Log Into My Account?”

  1. KINSMAN KOSIN says:

    How do you sign in to the account if they keep telling you that you have used up your chances to log in?

  2. George Jackson says:

    This is good to know, but you didn’t mention another possibility. That is that the subscriber may have had cap locks on. IF the password is case sensitive (mine is in Outlook), you will get the message that your password or e-mail address is incorrect.

  3. Jim says:

    If the account was only a couple weeks old and hasn’t worked for “months” since then, it must not be a very important account. Why waste the time jumping thru hoops trying to get it resolved, it may not even be active any longer. Doesn’t MS deactivate accounts that haven’t been accessed in a certain amount of time? Why not just create a new account. These are basically “throw away” accounts anyway. Most people use them as e-mail accounts when they sign up for free stuff, knowing full well that whoever is sending them the free stuff is going to spam them to death as well as sell that e-mail account to “other affiliated” vendors to spam as well. That way your personal e-mail account doesn’t fill up with junk. Just cut your losses and move on. It’s not like it cost you anything to abandon that account and create a new one…I can’t tell you how many times I have done this…

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