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Windows 7 Problem Steps Recorder

Say you’re having a problem with your PC and no matter what you do you can’t seem to get the point across to tech support as to what exactly is happening. Wouldn’t it be nice if there was an all-encompassing screen capture/problem recorder you could use?

Wait. There is! It’s called the Problem Steps Recorder and it comes with Windows 7!

The Problem Steps Recorder was originally designed as a diagnostic tool to help with the beta test phase of Windows 7, and what it does is combine screen captures and annotations to allow you to make an html slideshow you can email to your tech guy!

Here’s how it works:

First click on Start, and in the Search Box type: psr.exe. Either hit Enter or click on the psr icon that appears in the search results.

The Problem Steps Recorder console will open up. You’ll notice that it has a pretty simplistic interface.


Now press the Start Record button and try to replicate the problem you are having. If you need to make note of a certain area of the screen, press the Add Comment button. This will allow you to highlight a portion of the screen and type in an annotation to further describe your problem.


When you are done, simply press the Stop Record button. A box will come up and ask you where you want to save your file.


Choose a location you can find easily and hit Save. You can also hit the little arrow all the way to the right in the Problem Step Recorder interface, choose Settings and pick a default save location for your files. This will be saved in a Zipped folder, in which an MHTML Document will be stored.


If you want to view this file, just double click, and it will open in your browser.


Now, email the file to your tech guy and see what he has to say about it. Sure beats trying to describe your problem over the phone, doesn’t it?