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Windows 8.1 Updates Won’t Install

Sunday, August 17th, 2014 by | Filed Under: Quick Tips, Windows 8

Lisa from Ohio says,

I just got a Windows 8.1 laptop. When it installed updates the last time, it gave me a screen that says  “We couldn’t complete the updates, undoing changes. Please do not turn off the computer.” It stays on that screen and every time I try to turn on the computer it comes up.

Hi Lisa,

It appears this message is not entirely uncommon. However, there is a fairly easy fix.

While it may seem the computer is stuck on the screen, the key is to be patient. A friend had this exact issue, and before Windows would load up, she had to wait around 30 minutes for it to finally load. Once it does load, you can go to the Update Trouble Shooter. This website does have links to the Windows 7, Vista, and XP versions as well. If you cannot connect to the Internet, Windows 8 has a built in troubleshooter, although not as in-depth as the download version.

Download and install the small file, then let it run. Again, this can take a few minutes to finish.  Once it is done, it will hopefully fix the errors. Then reboot the computer to be certain the fixes worked. That’s it.


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6 Responses to “Windows 8.1 Updates Won’t Install”

  1. MarkJ says:

    It sounds like someone got impatient and ignored the last line about “Don’t Turn Off YourComputer”. But don’t feel too bad I did it once when I got way frustrated with an update, BTW it didn’t help me much either.

  2. Nathan says:

    Mines the same but mine has been stuck on the “we couldnt complete the updates” for around 3 hours…

  3. BillH says:

    I have the same exact problem on a laptop and a desktop. Same error message on both. It downloads the updates…say’s it’s installing them then when it re-boots the message“We couldn’t complete the updates, undoing changes. This has been going on for 3 months.

  4. Gary Ramsey says:

    We get this error We couldn’t complete the updates, undoing changes, do not shut off the computer. We have had this message on the computer screen now for 3 days and no matter what we do it will not go away. Does anyone have any suggestions of what we can do?

  5. BillH says:

    I would also mention that I have run the trouble shooter several times. Each time it says it has fixed errors and Does NOT in fact fix anything as the problem remains.

  6. Francoise says:

    Yes! it does not fix anything !!! Spent many hours trying every suggestion…nothing! anymore ideas ?!

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