Tech Tips Home
The Best Tech Tips And Daily Deals
Newsletter On The Internet!

Shop online 24hrs a day or call us Mon-Fri
8:30AM-4:30PM EST - 1-800-915-2088
WorldStart Tech Tip And Store Search
Email: Password: Login Remember Me
looking for freeware

Like what you see here? Subscribe to the Tech Tips newsletter!   Email: Subscribe

Windows Updates vs. ZoneAlarm Fixed

Monday, July 14th, 2008 by | Filed Under: Security Help, System Tune-Up Help
 
Loading...


Q:
Is there a fix yet for the ZoneAlarm problem you talked about in Friday’s newsletter? If so, please tell us what we can do. Thanks for all your help!

A:
I knew this question would be popping up all over the place throughout the weekend and I was right! My e-mail Inbox is just filled with queries about the ZoneAlarm issue. First, just to get everyone up to speed, if you missed the article in Friday’s newsletter (July 11, 2008), you can read it here. Basically, there was a complication between the July 2008 Windows Updates and the ZoneAlarm firewall program. After many users installed the Updates, they were left without an Internet connection, because ZoneAlarm was unable to recognize the changes. You can read all about it in the tip above, but for now, let’s get down to business!

ZoneAlarm has released a few fixes for the Windows Updates problem. There are three different things you can do to get your computer back to normal. I’ll go over all three of them and you can then decide which one will work the best for you. They’re all legit and fairly easy to do, so just pick the one you think will benefit your computer the most. Okay, here we go!

1.) You can download and install all of the latest versions of ZoneAlarm, including ZoneAlarm Internet Security Suite, ZoneAlarm Pro, ZoneAlarm Antivirus, ZoneAlarm Anti-Spyware and ZoneAlarm Basic Firewall. You can click on those links to download each separate program. With all of those utilities working together, you will be able to get your Internet connection back and your computer will run the same as it did before. If you don’t want to install all of those programs (which is understandable), you can try one of the other methods below.

2.) The second option is moving your ZoneAlarm Internet Zone slider to the Medium setting. To do that, go to the ZoneAlarm Firewall window and click on the Firewall tab. From there, simply move the Internet Zone slider to Medium. Yours is probably set on High, so you just need to take it down a couple notches.

3.) The third option is actually uninstalling the Windows Updates hotfix that caused the trouble in the first place. To do that, go to Start, Control Panel, Add/Remove Programs. At the top of the Add/Remove Programs window, you should see a Show Updates checkbox. Check that box and then scroll down until you see an entry that says “Security update for Windows (KB951748).” (It should be one of the last items in your list). Once you’ve found it, click on the Remove button and the hotfix will uninstall.

Again, any of those three methods will reinstate your Internet access and you’ll be able to do everything as usual again. You should also know that this issue only affects Windows 2000 and XP computers. Windows Vista is not affected. One more thing: if you’re still having trouble after you go through this tip, you can contact ZoneAlarm’s technical support here. After today, I hope you’re all back up and running like you should be!

~ Erin

Comments are closed.

Like these tips? Get them for FREE in your email!

WorldStart's Tech Tips Newsletter

  • Tech Tips Daily - Become a tech pro! Get the very best tech and computer help sent directly to your email every weekday!

  • Tech Tips Weekly - If you don't want our Tech Tips newsletter every day, then sign up for this weekly newsletter to get the best information of the week. Sent on Fridays.

Other Newsletters

  • WorldStart's Daily Deals - Every week, we send out great deals in our Daily Deals newsletter. Many of these deals are exclusively for our Daily Deals newsletter subscribers and can't be found with our regular specials.

  • Just For Grins - Each issue includes a couple clean jokes, some funny quotes, and a hilarious reader's story. Newsletter is sent five days a week.


Enter Email Address:

Subscribe

Your e-mail address is safe with us!
We only use it to send you the newsletters you request. It is NEVER disclosed to a third party for any reason, ever! Plus, if you decided you don't like our newsletters (don't worry, you'll love them), unsubscribing is fast and easy.

Free Newsletter Signup



Tech Tips Daily

Become a tech pro! Get the very best tech and computer help sent directly to your email every weekday!

Tech Tips Weekly

The week's best in tech and computer help. Get your issue sent to your email every Friday!

WorldStart's Daily Deals

The very best deals on the Internet! Get a new set of incredible sales every day of the week!

Just For Grins

Clean jokes, funny quotes, and hilarious comics. Sent 5 times a week straight to your email.


Subscribe


Love Worldstart? Refer A Friend!

looking for freeware
WorldStart's Premium Membership

Tip Archive


Categories:
Archives: