Helen writes: “You have a notice about the scam in your newsletter today. I wanted to inform you that I got a phone call this morning regarding that and the person actually told me to go to my computer to turn it on and they would help me. They said there was a hard drive working in the back ground and it would freeze my computer. I told her I did not have time to turn it on and I was not interested.
Perhaps you should also inform your readers that they could get a phone call regarding this. I do not know how they got my number. but I hung up on them.”
Helen, I’ve talked about scams like this many time before, but I certainly don’t mind doing it again.
Here’s an absolute law of the universe: “Customer service doesn’t call you. You call them. Unless you have put in a request for a callback from a customer service line, they are not going to call you. If you do put in a request for a callback, ask for a reference number. That way you can be sure that the call back is legitimate. No one can magically know that there’s an issue with your computer or any computer program. A genuine customer service number would never pressure you to go turn on your PC.
End of story, folks.