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You Should Warn People About This Scam

Sunday, April 24th, 2016 by | Filed Under: Quick Tips, Security Help

Helen writes: “You have a notice about the scam in your newsletter today. I wanted to inform you that I got a phone call this morning regarding that and the person actually told me to go to my computer to turn it on  and they would help me.   They said there was a hard drive working in the back ground and it would freeze my computer.  I told her I did not have time to turn it on and I was not interested.
Perhaps you should also inform your readers that they could get a phone call regarding this. I do not know how they got my number.  but I hung up on them.”


Helen, I’ve talked about scams like this many time before, but I certainly don’t mind doing it again.

Here’s an absolute law of the universe: “Customer service doesn’t call you. You call them. Unless you have put in a request for a callback from a customer service line, they are not going to call you. If you do put in a request for a callback, ask for a reference number. That way you can be sure that the call back is legitimate. No one can magically know that there’s an issue with your computer or any computer program. A genuine customer service number would never pressure you to go turn on your PC.

End of story, folks.

~ Cynthia

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4 Responses to “You Should Warn People About This Scam”

  1. Glenn says:

    I have had MANY of these calls. And they are very persistent. They will tell you anything to try and scare you into letting them have access to your computer. I have a legitimate IT co. that I deal with. And yes, the information put out here is what’s correct. No one can know you have an issue with your PC unless you tell them. The scammers know my name, and who theIT Co. I deal with is, and swear up and down that they are from that Co. I simply ask them ” What’s my customer ID Number?” They can’t answer that. I ask them ” When’s the last time I had to call and have service done”? They can’t answer that either… I’ve actually toyed with them, till they got ticked off and They’ve literally CUSSED ME OUT,and then they hang up!!! So Don’t allow them access no matter what scare tactics they try.

  2. Lloyd says:

    Same happened to me,
    BUT they told my Service tag # and express service # and when my warranty date ran out
    almost had me but I know that they don’t call us.

  3. Steve Cramer says:

    I’ve been called a few times. He asked me to go to the Start menu and run an event tracker. Nooooo!

    Now I play with them.
    “Yes, I have a computer. In fact, I have 6. Which one are you calling about?”
    ‘The Windows computer’
    “The Win98 or the XP or the Win 7 or the Win 10?”

  4. Tammy says:

    I’ve had them call me to say my “Windows” computer is at risk, first I didn’t have a computer I had an iPad. I laughed at him, & hung up.

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